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When the Customer Is a Robot: Discovery, Agents, and the Blank Ownership Page — cover art
EP 05

When the Customer Is a Robot: Discovery, Agents, and the Blank Ownership Page

By 2028, 90% of B2B buying runs through AI agents — over $15 trillion in spend — and marketers are told to defund search and optimize for algorithms instead. Buried in the same report: who owns what an AI agent discovers while working for you? Nobody has written that answer down yet.

Gartner's Top Strategic Predictions for 2026 and Beyond (G00839664)
Daryl Plummer et al. (26 analysts) · Gartner Research · 2025 · 6:58
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